Shipping policy

Shipping policy 

Below you will find the average delivery times for all our packages:

  • Once an order has been placed, we require 1 to 3 business days to process the order. On weekdays, it takes one business day, but if you order on a Friday evening or over the weekend, it may take a little longer.

  • Once your order has been processed, it will be shipped, and the delivery typically takes an average of 7 to 14 business days.

We work with the following shipping partners:

  • DHL
  • FedEx
  • Bpost
  • UPS

We strive to make the ordering and delivery process as simple as possible for our customers. If you have any questions or further concerns, please do not hesitate to contact our customer service. Below, we explain how your order is processed and delivered.

Placing an Order

The ordering process at Celeneva is as simple as possible. First, you need to go to the product page and add the desired product to your cart. To do this, click on the black button "Add to Cart."

It is important to check that you have selected the correct variants. If everything is correct, click on the "Proceed to Checkout" button. On the information page, you need to enter the correct address details. Make sure all the information is accurate. Once the details are filled in correctly, you can click the "Continue Shipping" button.

On the "Shipping" page, you have the opportunity to review the address details you entered. It will also be noted that every shipment is sent completely free of charge. As a token of appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Proceed to Payment" button.

Payment Options

We offer various payment methods. At Celeneva.com, all payment options are SSL encrypted, meaning you can always rely on a secure payment environment.

  • Credit Card (AMEX, Mastercard, Maestro, Visa)
  • PayPal

Once you have selected the correct payment method, you need to click the "Complete Order" button, and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you experience any issues with your order, feel free to contact us at any time.

Shipping Costs

We cover the shipping costs for every order. All our products are delivered 100% free of charge to your doorstep. No minimum order quantity is required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we ensure that your order is processed and shipped as quickly as possible.

To offer you fair prices for our products, we have decided to collect packages in large quantities and ship them all at once once the minimum quantity is reached. We hope for your understanding and willingness to help us create a better and healthier world.

We will do our best to ship your order as quickly as possible.

To ensure your order is shipped today, please contact us by email. Our service team is happy to advise you on the right solution.